Shipping & Orders
The number one answer is quality. We like to be sure that our products arrive in a similar state that they were shipped, and cooler packs and dry ice don’t always get the job done properly. We decided it was best to give ourselves a little break and stay local in the summer. Other answers include, but are not limited to: squirrels, staff family vacations, ants, condensation, and next day shipping costs. We are open for business 362 days of the year and you can always place a pickup order 🙂
Most of our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options, and time in transit is typically 1-4 days depending on your distance from Chicago. Packages are shipped Monday-Thursday, to minimize time in transit and Sunday lags. For more specific information, please get in touch with us on our Contact Us page.
We’re so sorry about that! We’re a small-batch shop and everything is packed by hand, so mistakes sometimes happen. If you received the wrong item or something is missing, please email us at
orders@thefudgepotchicago.com
with your name, shipping address, order number, and a photo if possible. We’ll make it right as quickly as we can.
Once your order is packed and ready to ship, you’ll automatically receive a tracking number by email. Tracking info is sent to the email address you used when placing the order. We typically generate the label (and tracking number) 1–3 days after you order — longer during peak seasons or if you’ve requested that we delay shipment.
If you haven’t received tracking after a few days, check your spam folder or reach out to us at orders@thefudgepotchicago.com and we’ll be happy to help.
Currently, we only ship within the continental United States. If you’re interested in international shipping, please contact about preparing an order for shipping that you can pick up at our store and bring to your preferred package delivery service.
Yes! We offer bulk shipping for business gifts, holiday orders, and special occasions — whether it’s 10 boxes or 200. We pack everything by hand in our Chicago shop and ship with care. You can download our address template and learn more on our Bulk Shipping Orders page.
Yes — we offer local delivery through
Grubhub
for customers in the Chicago area within Grubhub’s delivery range. You can browse our limited delivery menu and place an order directly through our Grubhub page.
Well, as much as we love a good challenge, we’re not yet equipped to launch sweets into space. When candy rockets become a thing, you can bet we’ll be first in line to send some fudge to the moon. Until then, we’re happy to ship it anywhere in the US during our shipping season.
We can’t guarantee exact delivery dates due to carrier variability, but we’ll do our best to ship your order so it arrives close to your requested date. If you need a very specific window, give us a heads-up in your order notes.
We strongly encourage placing advance orders for major holidays and bulk orders, especially when shipping them. No order is ever too early and we’re always happy to delay production and/or shipment until we get closer to your target date. Please visit our special order page for more information.
Custom Orders & Events
The number one answer is quality. We like to be sure that our products arrive in a similar state that they were shipped, and cooler packs and dry ice don’t always get the job done properly. We decided it was best to give ourselves a little break and stay local in the summer. Other answers include, but are not limited to: squirrels, staff family vacations, ants, condensation, and next day shipping costs. We are open for business 362 days of the year and you can always place a pickup order 🙂
Most of our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options, and time in transit is typically 1-4 days depending on your distance from Chicago. Packages are shipped Monday-Thursday, to minimize time in transit and Sunday lags. For more specific information, please get in touch with us on our Contact Us page.
We’re so sorry about that! We’re a small-batch shop and everything is packed by hand, so mistakes sometimes happen. If you received the wrong item or something is missing, please email us at
orders@thefudgepotchicago.com
with your name, shipping address, order number, and a photo if possible. We’ll make it right as quickly as we can.
Once your order is packed and ready to ship, you’ll automatically receive a tracking number by email. Tracking info is sent to the email address you used when placing the order. We typically generate the label (and tracking number) 1–3 days after you order — longer during peak seasons or if you’ve requested that we delay shipment.
If you haven’t received tracking after a few days, check your spam folder or reach out to us at orders@thefudgepotchicago.com and we’ll be happy to help.
Currently, we only ship within the continental United States. If you’re interested in international shipping, please contact about preparing an order for shipping that you can pick up at our store and bring to your preferred package delivery service.
Yes! We offer bulk shipping for business gifts, holiday orders, and special occasions — whether it’s 10 boxes or 200. We pack everything by hand in our Chicago shop and ship with care. You can download our address template and learn more on our Bulk Shipping Orders page.
Yes — we offer local delivery through
Grubhub
for customers in the Chicago area within Grubhub’s delivery range. You can browse our limited delivery menu and place an order directly through our Grubhub page.
Well, as much as we love a good challenge, we’re not yet equipped to launch sweets into space. When candy rockets become a thing, you can bet we’ll be first in line to send some fudge to the moon. Until then, we’re happy to ship it anywhere in the US during our shipping season.
We can’t guarantee exact delivery dates due to carrier variability, but we’ll do our best to ship your order so it arrives close to your requested date. If you need a very specific window, give us a heads-up in your order notes.
We strongly encourage placing advance orders for major holidays and bulk orders, especially when shipping them. No order is ever too early and we’re always happy to delay production and/or shipment until we get closer to your target date. Please visit our special order page for more information.
Storage & Ingredients
The number one answer is quality. We like to be sure that our products arrive in a similar state that they were shipped, and cooler packs and dry ice don’t always get the job done properly. We decided it was best to give ourselves a little break and stay local in the summer. Other answers include, but are not limited to: squirrels, staff family vacations, ants, condensation, and next day shipping costs. We are open for business 362 days of the year and you can always place a pickup order 🙂
Most of our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options, and time in transit is typically 1-4 days depending on your distance from Chicago. Packages are shipped Monday-Thursday, to minimize time in transit and Sunday lags. For more specific information, please get in touch with us on our Contact Us page.
We’re so sorry about that! We’re a small-batch shop and everything is packed by hand, so mistakes sometimes happen. If you received the wrong item or something is missing, please email us at
orders@thefudgepotchicago.com
with your name, shipping address, order number, and a photo if possible. We’ll make it right as quickly as we can.
Once your order is packed and ready to ship, you’ll automatically receive a tracking number by email. Tracking info is sent to the email address you used when placing the order. We typically generate the label (and tracking number) 1–3 days after you order — longer during peak seasons or if you’ve requested that we delay shipment.
If you haven’t received tracking after a few days, check your spam folder or reach out to us at orders@thefudgepotchicago.com and we’ll be happy to help.
Currently, we only ship within the continental United States. If you’re interested in international shipping, please contact about preparing an order for shipping that you can pick up at our store and bring to your preferred package delivery service.
Yes! We offer bulk shipping for business gifts, holiday orders, and special occasions — whether it’s 10 boxes or 200. We pack everything by hand in our Chicago shop and ship with care. You can download our address template and learn more on our Bulk Shipping Orders page.
Yes — we offer local delivery through
Grubhub
for customers in the Chicago area within Grubhub’s delivery range. You can browse our limited delivery menu and place an order directly through our Grubhub page.
Well, as much as we love a good challenge, we’re not yet equipped to launch sweets into space. When candy rockets become a thing, you can bet we’ll be first in line to send some fudge to the moon. Until then, we’re happy to ship it anywhere in the US during our shipping season.
We can’t guarantee exact delivery dates due to carrier variability, but we’ll do our best to ship your order so it arrives close to your requested date. If you need a very specific window, give us a heads-up in your order notes.
We strongly encourage placing advance orders for major holidays and bulk orders, especially when shipping them. No order is ever too early and we’re always happy to delay production and/or shipment until we get closer to your target date. Please visit our special order page for more information.
Visiting
The number one answer is quality. We like to be sure that our products arrive in a similar state that they were shipped, and cooler packs and dry ice don’t always get the job done properly. We decided it was best to give ourselves a little break and stay local in the summer. Other answers include, but are not limited to: squirrels, staff family vacations, ants, condensation, and next day shipping costs. We are open for business 362 days of the year and you can always place a pickup order 🙂
Most of our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options, and time in transit is typically 1-4 days depending on your distance from Chicago. Packages are shipped Monday-Thursday, to minimize time in transit and Sunday lags. For more specific information, please get in touch with us on our Contact Us page.
We’re so sorry about that! We’re a small-batch shop and everything is packed by hand, so mistakes sometimes happen. If you received the wrong item or something is missing, please email us at
orders@thefudgepotchicago.com
with your name, shipping address, order number, and a photo if possible. We’ll make it right as quickly as we can.
Once your order is packed and ready to ship, you’ll automatically receive a tracking number by email. Tracking info is sent to the email address you used when placing the order. We typically generate the label (and tracking number) 1–3 days after you order — longer during peak seasons or if you’ve requested that we delay shipment.
If you haven’t received tracking after a few days, check your spam folder or reach out to us at orders@thefudgepotchicago.com and we’ll be happy to help.
Currently, we only ship within the continental United States. If you’re interested in international shipping, please contact about preparing an order for shipping that you can pick up at our store and bring to your preferred package delivery service.
Yes! We offer bulk shipping for business gifts, holiday orders, and special occasions — whether it’s 10 boxes or 200. We pack everything by hand in our Chicago shop and ship with care. You can download our address template and learn more on our Bulk Shipping Orders page.
Yes — we offer local delivery through
Grubhub
for customers in the Chicago area within Grubhub’s delivery range. You can browse our limited delivery menu and place an order directly through our Grubhub page.
Well, as much as we love a good challenge, we’re not yet equipped to launch sweets into space. When candy rockets become a thing, you can bet we’ll be first in line to send some fudge to the moon. Until then, we’re happy to ship it anywhere in the US during our shipping season.
We can’t guarantee exact delivery dates due to carrier variability, but we’ll do our best to ship your order so it arrives close to your requested date. If you need a very specific window, give us a heads-up in your order notes.
We strongly encourage placing advance orders for major holidays and bulk orders, especially when shipping them. No order is ever too early and we’re always happy to delay production and/or shipment until we get closer to your target date. Please visit our special order page for more information.
Miscellaneous
The number one answer is quality. We like to be sure that our products arrive in a similar state that they were shipped, and cooler packs and dry ice don’t always get the job done properly. We decided it was best to give ourselves a little break and stay local in the summer. Other answers include, but are not limited to: squirrels, staff family vacations, ants, condensation, and next day shipping costs. We are open for business 362 days of the year and you can always place a pickup order 🙂
Most of our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options, and time in transit is typically 1-4 days depending on your distance from Chicago. Packages are shipped Monday-Thursday, to minimize time in transit and Sunday lags. For more specific information, please get in touch with us on our Contact Us page.
We’re so sorry about that! We’re a small-batch shop and everything is packed by hand, so mistakes sometimes happen. If you received the wrong item or something is missing, please email us at
orders@thefudgepotchicago.com
with your name, shipping address, order number, and a photo if possible. We’ll make it right as quickly as we can.
Once your order is packed and ready to ship, you’ll automatically receive a tracking number by email. Tracking info is sent to the email address you used when placing the order. We typically generate the label (and tracking number) 1–3 days after you order — longer during peak seasons or if you’ve requested that we delay shipment.
If you haven’t received tracking after a few days, check your spam folder or reach out to us at orders@thefudgepotchicago.com and we’ll be happy to help.
Currently, we only ship within the continental United States. If you’re interested in international shipping, please contact about preparing an order for shipping that you can pick up at our store and bring to your preferred package delivery service.
Yes! We offer bulk shipping for business gifts, holiday orders, and special occasions — whether it’s 10 boxes or 200. We pack everything by hand in our Chicago shop and ship with care. You can download our address template and learn more on our Bulk Shipping Orders page.
Yes — we offer local delivery through
Grubhub
for customers in the Chicago area within Grubhub’s delivery range. You can browse our limited delivery menu and place an order directly through our Grubhub page.
Well, as much as we love a good challenge, we’re not yet equipped to launch sweets into space. When candy rockets become a thing, you can bet we’ll be first in line to send some fudge to the moon. Until then, we’re happy to ship it anywhere in the US during our shipping season.
We can’t guarantee exact delivery dates due to carrier variability, but we’ll do our best to ship your order so it arrives close to your requested date. If you need a very specific window, give us a heads-up in your order notes.
We strongly encourage placing advance orders for major holidays and bulk orders, especially when shipping them. No order is ever too early and we’re always happy to delay production and/or shipment until we get closer to your target date. Please visit our special order page for more information.