Frequently Asked Questions

What is the best way to store my chocolates?

Chocolate can be fickle, and there is no shortage of people that will debate the issue of storage. We recommend room temperature, out of the sunlight and out of the refrigerator for all of our products. Sure you can put them in the fridge for that chilly taste, but then you won’t have that creamy texture that we all love in a chocolate bar, and the condensation of a refrigerator will ruin your candy.

I bought strawberries yesterday. Are they still OK to eat today?

This is a tough one for us. We recommend that you eat strawberries the same day that they are dipped. You can get away with keeping them overnight, but strawberries are one of the candies that we really would encourage you to purchase fresh, whether from us or anyone else.

When will my online order arrive?

Because our candies are often made-to-order and prepared in small batches, we ask that you expect 1-3 days in processing time depending on your options. USPS Priority Mail and UPS takes 1-4 days to deliver within the continental US. Packages are shipped Monday-Friday, with orders received Fridays and over the weekend going out the following Monday. For more specific information, please get in touch with us on our Contact Us page.

I want to ship chocolate to Texas in the middle of July. How can we make this happen?

Contact a chocolate shop local to who you're shipping to that delivers with a driver that will keep their air conditioning on and handle your order. Due to hefty shipping costs associated with shipping chocolate next day with a weighted cooler pack, we do not offer summertime shipping. We slowly shut down and reactivate shipping capabilities based on a given year's weather in various locales. It's unfortunate and inconvenient, but not as unfortunate and inconvenient as paying over $100 to ship chocolates that can still be delayed in transit and arrive melted. If you still want to ship and don't care about quality, please submit a request at  https://thefudgepotchicago.com/contact-us/

I can’t find (product) online!

We like to have fun here. Sometimes that means making only one batch of a certain type of truffle, selling them off, and moving on. Our online products are our staples, but that doesn’t mean that we can’t make those gummy-bear clusters that you want. Give us a call, and if it’s in our capability, we’d be happy to make it for you.

Where is the candy made?

Right here, on site since 1963. A mere 15 feet away from where we display our products and sell them.

Do you sell gift certificates?

Of course we sell gift certificates! Come in and pick one up, or call us with your information to set one off to the side for someone else to come in for. At this time gift certificates are for use in-store only.

Is there anywhere to sit down and enjoy my sweets?

Not so much. Because we make our own products and sell them in the same location, our space is limited. That doesn’t mean that we won’t welcome you to linger around our shop and enjoy on your feet, and there are several neighborhood establishments where you could bring your candies.

Do you serve coffee?

Alas, no drinks here. Have you been in Old Town lately, though? There are several great coffee shops and cafes within a block of our store.

Vegan/nondairy/nut free...

All of our products are made on site and on similar equipment. If you are very sensitive to peanuts, treenuts, dairy, or soy, exercise caution. We try to be careful to not cross-contaminate our candies, but sometimes different products are made on the same equipment, and that seemingly safe dark chocolate raisin cluster will brush past a milk chocolate almond bark. Please email us for more information.

So what is fudge?

A soft, sweet confection made from sugar, butter, and milk. After the mixture is cooked, it is hand beaten (typically on a marble slab) until it reaches a smooth, creamy consistency. We have several varieties of fudge that we stock year-round.

Do you have a very particular molded item?

Yes! Well, probably. We have over 1,000 different chocolate shapes we can make. If you don’t see it on display, ask and we might have that stegosaurus riding a tricycle. If we don’t have it, we can probably get it or make it. We work with Tomric Systems to make custom molds. Call and ask for information about custom molds if you’re interested. The lead time is typically 6-8 weeks to have something custom made.

I’m trying to get in touch with or find out what happened to (insert employee name here). How can I do that?

Facebook would be a pretty good place to start. People move on and we unfortunately lose touch sometimes. If we do know where someone is, we’d be happy to pass your contact information along to them.